Returns and Refunds

Returns and Refunds

We want your Bolero order to arrive correctly and in good condition. If something has gone wrong, please contact us so we can help.

Damaged, faulty or incorrect products

If your order arrives damaged, faulty or incorrect, email sales@bolero.com.au with your order number, a description of the issue and, where helpful, photographs. Please do not discard affected goods until we have discussed the next steps with you, unless doing so is necessary for safety.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement, refund or other remedy if a product does not meet those guarantees. For a major failure, you can choose a refund or replacement. For a failure that is not major, we are entitled to offer a remedy within a reasonable time. Nothing in this policy limits your rights under the Australian Consumer Law.

Change of mind

We do not generally accept returns or refunds simply because you change your mind or no longer want an item. This does not affect your statutory rights, including rights relating to faulty, damaged, misdescribed or otherwise non-compliant goods.

How refunds are processed

If a refund is approved, we will explain the next steps and how it will be processed. Processing times may depend on your original payment method or provider.

Contact us

Email sales@bolero.com.au and include your order number so we can assist promptly.