FAQ

1. Delivery

When do I receive my order?

We offer Standard Shipping, which typically takes 5-7 business days depending on your location. Once your order is processed, you'll receive an email with tracking information to monitor your package.

 

Please allow 1-2 business days for order processing. For international orders, delivery times may vary based on customs and local postal services.

What are the shipping costs?

We offer a flat shipping rate of $10 on all domestic orders, regardless of size or location within the country.

2. Preparation

How do I use the Bolero?

To prepare your Bolero drink, follow these simple steps:

  1. Dissolve the contents of one sachet in water.
    • If you're using a plastic bottle, we recommend dissolving the powder in a small amount of water first before adding more.
    • For sparkling water, it's best to dissolve the powder in a little water first to avoid foaming.
  2. Recommended water quantities:
    • Bolero Classic: 1 sachet is ideal for 3 to 4 litres of water, depending on your taste preference.
    • Bolero Sticks: Suitable for 0.5 to 1 litre of water.
    • Bolero Energy: Best for 0.25 litres of water.

3. Expiration

How long is Bolero consumable after it has been prepared?

Once prepared, Bolero drinks are best consumed within 24 hours for optimal taste and freshness. Be sure to store the prepared drink in a sealed container and refrigerate it to maintain quality.

4. Payment

Something went wrong while paying, what should I do?

If you encounter an issue while trying to complete your payment, follow these steps:

  1. Check your payment details – Ensure that your card information, billing address, and payment method are correct.
  2. Try a different payment method – If the issue persists, you may want to use another payment option.
  3. Clear your browser cache – Sometimes, clearing your browser cache or trying a different browser can help resolve payment issues.
  4. Contact your bank – If your payment is declined, it may be an issue with your card or bank. Reach out to them to confirm there are no restrictions on your account.

If none of the above steps work, please contact our customer support team and we’ll be happy to assist you with completing your order.
 

5. Contact

Can I contact you by phone?

Yes, you can reach us by phone at 0431 785 194. Our customer support team is available to assist you during business hours.

6. Allergies

Is Bolero suitable for vegans?

Yes, Bolero drinks are suitable for vegans! They are made without any animal-derived ingredients, making them a great option for those following a vegan diet.

I have diabetes can I drink Bolero?

Bolero drinks are low in calories and contain no added sugars, making them a suitable option for those managing diabetes.

Does Bolero contain gluten

No, Bolero drinks are gluten-free, making them suitable for individuals with gluten sensitivities or celiac disease.

7. Ingredients

What ingredients does Bolero contains?

Bolero drinks are made from a blend of ingredients, including natural flavours, citric acid, sweeteners, colourings, and preservatives, depending on the flavour. For a detailed list of ingredients and any potential allergens, please visit the Ingredients section of our website.

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